index

Frequently Asked Questions

You can order our products via our website only and checkout via a secure payment gateway.
All standard orders will be shipped 4 to 5 business days of confirmation from our team that they have received your order. If your order includes an item that we indicated will be shipped at a later date, we will only ship the entire order out together once the item arrives.
All purchased items are sent through a third party courier company. All of our products include FREE SHIPPING.
Yes, we do! Rates vary depending on price and destination. For inquiries on shipping rates, please send us an email.
Please take extra care when entering your shipping instructions at checkout, once an order has been placed, we only have a short space of time in which to amend an address and sadly, if your parcel has already been dispatched, we are unable to change your shipping address for you. If you find that you have entered the incorrect address, please contact our Customer Service team with your order details and your correct address information. We will try to help you as much as we can!
Yes, ofcourse you can. Kindly click the pre-order button of any product that you want and we will notify you once the product is out for shipping!
You can pay via credit card, debit card and various e-wallets via our website.
As of the moment, all our products are sold online. Hopefully in the future, we will have a physical one so we can serve you better.
We do not allow any form of return and exchange of purchased items. Our products go through a thorough quality control procedure before it gets released for delivery. This is to ensure its good quality and condition and at par with the standards we uphold. In case you received an item that has manufacturer’s defect, kindly notify us immediately.
Kindly refer to our size guide for reference.

Ask Your Questions